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User Generated Content

We love your content and think our followers and guests will too.

We want to use the Content that we messaged you about to inspire and spread travel joy, and to promote and advertise our services and values by posting, uploading, transmitting or making the Content available on our platforms (whether it’s information, images, video or other data).

We ask for your permission because we respect your rights and the rights of other content creators. By responding to our request with @casacookhotels #yescasacookhotels you’re telling us that you’ve read, understood, and agree to the conditions below.

You’re granting all companies in our corporate group a non-exclusive, perpetual, royalty-free, worldwide, transferable, and sub-licensable right to:

  • host and display the Content in electronic formats
  • publicly display, distribute, modify, adapt, publish, translate, and create derivative works from the Content on our websites, social media, blog, and marketing emails


What you’re guaranteeing

We can only use Content you provide if you have the rights to give us the Content license above. By providing the Content, you’re representing and warranting that:

  • you’re over 18 years old
  • you took the photo or own the rights to the Content in order to grant this license
  • the Content doesn’t contain any third-party trademark or copyrighted material, or material that’s subject to other third-party proprietary rights
  • you have the permission and consent of any individuals who can be identified in the Content (if a child under the age of 18 appears in the photo/video, you confirm that the child’s parent or guardian has given this consent on their behalf)
  • you waive your moral right to be credited as the original creator of the Content, or where this isn’t possible you agree not to enforce this moral right in a legal claim against us without seeking an amicable resolution with us first

Withdrawing your granted license

You’re in control of the Content you provide and can terminate this agreement any time by emailing [email protected], or contacting us through direct message.

Please note that we don’t have an obligation to store or use your Content. We’ll delete it or confirm we no longer hold it within a reasonable period, no longer than a calendar month from termination of the agreement.

Falling out

These terms are subject to the laws of England and Wales. In the unlikely event that we enter into a formal dispute relating to these terms, the courts of England and Wales will have exclusive jurisdiction to settle this.


We’ll process the information we need to contact you and manage this license, such as your name and social media handle, in accordance with our Privacy Policy. We also use a third-party service provider called Pixlee who will process personal data to help us manage our social media content, and their privacy policy can be found at


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