We regard security of your personal data and protection of your privacy to be of the utmost importance. As the operator of this website, Casa Cook would like to inform you on this page which personal data we collect, what your data is used for, and what it means for you when you use our personalised services. In order to provide the greatest possible protection of your privacy, we of course observe the data protection regulations in accordance with the German data protection law and other complementary laws.
Our websites may contain links to websites of other providers which are not covered by the data protection declaration. We have no influence whether their operators abide by the data protection regulations.
Casa Collective LTD understands and respects the importance of protecting your personal data. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, in respect of your relationship with us as a customer or a potential customer. This information may be collected via our websites (“Sites”), our contact centres, our questionnaires/surveys, or our social media channels (collectively, our “Services”).
Please read the following information carefully. You are responsible for ensuring that the other people that you are acting on behalf of (such as those included with you on a booking), are aware of the content of this Privacy Policy and you have checked with them that they agree to their personal data being given to us to make a booking or other purchase on their behalf.
By making a booking or other purchase or otherwise giving your personal data to us, we will transfer, store or process it as set out below. We will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
We collect certain personal data about you and about any other person you include on your booking. The sort of personal data we collect is information that you provide to us, that we collect from you or observe about you, or that we obtain from other sources. Read on to find out more.
To help us keep your information current, accurate and complete, please ensure you tell us if anything needs to be changed.
Based on how you have used our Services in the past and your activity on our website, social media channels, or with our contact centre, we collect the following personal data about you:
We might also receive your personal data from third-party sources who collect information about you on our behalf. This includes:
Your personal data is held on a combination of our own systems and the systems of the suppliers we use to provide our services.
When you give your personal data to us, some of the personal data you provide will need to be given to and processed and stored by relevant third parties. These third parties include:
Some of these third parties may be based outside UK, EU or European Economic Area (“EEA”). Organisations that are based outside of the UK, EU, or EEA may not be subject to the same level of controls in regard to data protection as exist within the UK and the EEA. We aim only to transfer your data to third parties outside of UK, EU or the EEA where either:
(a) your personal information will be subject to one or more appropriate safeguards set out in the law, if you’d like more information about our safeguards, please contact us. These safeguards might be the use of standard contractual clauses in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘Privacy Shield’ scheme); or
(b) the transfer is necessary to enable your contract to be performed.
Due to the decision of the UK leaving the EU, the way your data is transferred from the UK to other countries may change to ensure continuing compliance with data protection regulations but it will not change the security of your data. This will depend on the data protection rules in place for the international transfers of data outside of the UK once the UK left the EU.
In order for you to travel overseas, we may be required to disclose certain of your personal data to government bodies or other authorities in the UK and in other countries, such as those responsible for immigration, border control, law enforcement, security and anti-terrorism. Even if it is not mandatory for us to provide information to such authorities, we may exercise our discretion to assist them where appropriate in the interests of detecting and preventing criminal activity.
We may share your data with members of our Group who are in the UK or outside the UK.
We may disclose your personal information to any member of our Group for business purposes, (those business purposes include holding your data on central/shared systems for administering bookings and supporting customers in destination countries). Our Group means our subsidiaries and our ultimate holding company and its subsidiaries.
How do we use your information when providing our services to you:
In order to provide our services to you, we use the information we hold in a number of different ways. We process your information either because it is necessary for us to do so as part of a contract you enter into, or because we have a legitimate business reasons for doing so. Read more here.
The following activities are carried out by us using your personal data because it is necessary in relation to a contract which you have entered into or because you have asked for something to be done so you can enter into a contract;
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so:
To improve customer experience:
We may use and process your personal information as set out below where we consider that it is in your vital interests that we do:
We may use and process your personal information as set out below where we have your consent to do so:
We and third parties acting on our instructions, such as external law firms and their employees, may use and process your personal information as set out below where there is a legal requirement for us to do so:
To find out more about our marketing communications, including when and how we may contact you and how you can opt out of marketing, please read more here.
If you have made an inquiry or purchase on one of our Sites, or contact centre, your personal data may be used by us in the ways the law allows, to contact you by post, electronic means (e-mail or text message), and/or by phone with information and offers relating to products or services that you can book/purchase from Casa Collective LTD /Casa Collective LTD companies. We will only do this if you did not opt out of such marketing at the point where we collected your contact details.
If you have not made an inquiry or purchase, we will only send you information and offers by e-mail or text message if you sign up (opt-in) to receive such marketing, either directly through us or by telling a third party that you would like to receive marketing from us.
The type of products and services that can be booked/purchased through Casa Collective LTD are shown in the table below. You will only receive marketing communications about those which we think are relevant to you:
We will not pass your contact details to a third party that is not one of our business partners involved in providing Casa Collective LTD services or products for them to contact you or send you marketing communications unless you have expressly agreed that we may do so.
To try and ensure that our marketing communications and advertising are relevant to you, we work with third parties to offer a better experience to customers and potential customers. You can find out how we do this by reading more here.
Using new technologies and with the help of our advertising agencies and marketing activation platforms, we may use your personal information in the following ways:
Our business partners and advertising networks may serve you with non-personalised adverts on our Sites via advertising technology Google Double Click for Publishers. Non-personalised adverts are targeted using contextual information regarding the pages visited on our site, rather than the past behaviour of a user. We allow third parties to collect information about your online activities using cookies and other technologies.
The third parties may include other Casa Collective LTD companies, our suppliers/business partners who collect information when you view or interact with an advert on one of our Sites, and advertising networks. We also collect information about your online activities using cookies and other technologies when you use websites other than our Sites to provide advertising services on behalf of our business partners. This technology allows us to display an advert to you relating to a business partner on other websites based on your page visits and other behaviours whilst on our Sites.
Please see our Cookies Policy for more information.
We understand you might no longer want to hear from us and that’s ok. It is easy to opt-out or unsubscribe, please read more here.
You have the right at any time to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by selecting the ‘no marketing’ option on the forms we use to collect your data. You can also exercise this right at any later time by using the unsubscribe link on any marketing e-mail you receive, by following the opt-out instructions on any direct marketing communication sent by post, or by sending an unsubscribe request to [email protected].
Please note – when you unsubscribe from marketing in respect of holiday and travel services, this opt-out will apply only to Casa Collective LTD company making the marketing communication. If you receive marketing directly from Casa Collective LTD company, and if you wish to opt-out from their direct marketing you will need to follow the instructions on their website or follow unsubscribe notices in their marketing communications.
You have a number of rights in relation to your personal information under data protection law.
Your Right to Access Your Personal Information
You have the right to make a Data Subject Access Request in many circumstances. That is a request for access to the personal information that we hold about you. If we agree that we have to provide personal information to you (or someone else on your behalf), we’ll provide it to you or them free of charge.
We may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. That may include information about your previous booking(s) or other purchases. If someone is acting on your behalf they will need to provide written and signed confirmation from you that you have given your authority to that person/company for them to make the request. We will ask for this to be provided before we give you (or another person acting on your behalf) a copy of any of your personal information we may be holding. We may not provide you with a copy of your personal information if it includes the personal information of other individuals or we have another lawful reason to withhold that information.
Please see the section titled ‘How to Contact Us’ if you need to make a Data Subject Access Request.
Correcting and updating your personal information
The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information that we hold about you.
In the meantime, if you change your name or address/e-mail address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting us at [email protected]
Where we rely on your consent as the legal basis for processing your personal information, as set out in section above titled ‘How do we use your information when providing our services to you’, you may withdraw your consent at any time. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, please see the section titled “What you need to do if you don’t want our marketing communications’ for further details. If you would like to withdraw your consent to us processing any special categories of personal data, please contact us at [email protected]. Please note if you ask us to stop processing this information, it may mean we won’t be able to provide all or parts of the services you have requested. If we have to cancel your booking or other purchase as a result, you may incur a cancellation charge.
If you withdraw your consent, our use of your personal information before you withdraw is still lawful.
Where we rely on our legitimate business interests as the legal basis for processing your personal information for any purpose(s), you may object to us using your personal information for these purposes by emailing or writing to us at the address provided at the end of this policy. Except for the purposes for which we are sure we can continue to process your personal information, we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights under data protection law, we will permanently stop using your data for those purposes. Otherwise, we will provide you with our justification as to why we need to continue using your data.
In certain circumstances, you may ask for your personal information to be removed from our systems by emailing or writing to us at the address at the end of this policy. Provided we do not have any continuing lawful reason to continue processing or holding your personal information, we will make reasonable efforts to comply with your request.
You may also ask us to restrict processing your personal information where you believe it is unlawful for us to do so, you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings. We may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.
Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with your contract, as set out in section titled ‘How do we use your information when providing our services to you’, you may ask us to provide you with a copy of that information in a structured data file.
You can ask us to send your personal information directly to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal information if it contains the personal information of other individuals or we have another lawful reason to withhold that information.
How to contact us:
Any subject access request can be made in writing to:
Casa Collective LTD
Suite 4 7th Floor, 50 Broadway, London, England, SW1H 0DB
Alternatively, you can make a subject access request by e-mail to: [email protected].
Once you have made your request and provided us with the information we need to begin a search for the data we hold on you (including proof of identity), we will have 30 days to respond.
You have the right to lodge a complaint with the data protection regulator where you believe your legal rights have been infringed, or where you have reason to believe your personal information is being or has been used in a way that doesn’t comply with the law. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in UK, are available on the ICO website.
If you wish to contact us about this Privacy Policy, you can e-mail or write to Casa Collective LTD Data Protection Officer using the contact details above.
If you want to find out more about our data retention policy, please read more here.
Where you’ve made a booking or other purchase with us, your personal information will be retained to ensure we provide the best possible customer service to you. We retain your personal data for as long as is necessary for us to use your data as set out in this Privacy Policy. This will generally be for up to 7 years in relation to bookings/purchases, or 2 years since you last engaged with us after receiving marketing communication, or such other time that may be required for our legal and audit purposes or that is required by law.
We take data security very seriously, to find out our approach to this please read more here.
The transmission of information via the Internet is not completely secure, and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Sites, therefore any transmission is at your own risk. Once we have received your information, we will take all reasonable steps to keep your personal data secure and to try to prevent any unauthorised access, use, or loss of your data, by putting in place appropriate security measures and limiting access to those who have a business need to know. All information you provide to us is stored on our secure servers. We do not store customer card data on our internal systems. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Sites, you are responsible for keeping that password confidential. We ask you not to share a password with anyone.
We have a process to deal with any suspected personal data breach and will notify you and the ICO of a breach where legally required to do so.
What happens when you follow a link from our website to a third-party website:
Our Sites include links to other websites which include privacy policies of their own. To learn more about this, please read here.
Our Sites contain links to and frames of websites of our principals, suppliers, advertisers, and other third parties. You can tell when a third party is involved in supplying a product or service you have requested because their name will appear with ours. If you follow a link or otherwise use any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for these third-party websites. Please check these policies before you submit any personal data to these websites.
We reserve the right to update or alter this Privacy Policy from time to time. You can request a copy of a previous version of our Privacy Policy.
